Privacy Policy

Last Updated: March 17, 2026

1. Data Controller and Overview

Welcome to JBAP Solutions. Your privacy is a core priority for us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [jbapsolutions.com], use our automation and marketing services, or otherwise interact with us.

JBAP Solutions is operated by Joan Baptista Rovira Banet, based in Spain. We process personal data in strict compliance with the European General Data Protection Regulation (GDPR), the Spanish Organic Law 3/2018 (LOPDGDD), and applicable US Federal and State privacy regulations.

2. Personal Data We Collect

We may collect and process the following categories of information:

Identifiers: First name, last name, and business name.
Contact Information: Email address and phone number.
Communications: Information you provide through our contact forms, calendar booking links, or direct messaging channels.
Technical & Navigation Data: IP addresses, browser types, cookies, and usage data collected when accessing our platform.

3. Purpose of Processing and Use of Data

We use your personal data for the following business purposes:

To respond to inquiries and fulfill requests for information.
To manage appointments, consultations, and discovery calls.
To provide, maintain, and optimize our contracted automation services.
To process payments and complete commercial transactions.
To send transactional notifications and promotional communications (via email, phone calls, SMS, or WhatsApp) where valid consent or a contractual relationship exists.
To comply with applicable legal, regulatory, and carrier obligations.

4. SMS, AI Voice Agents, and Mobile Messaging Privacy (US Carrier & TCPA Compliance)

Consent via Form Submission: By submitting your information on any of our native web forms or external advertising lead forms (including but not limited to Meta Lead Generation Forms, Facebook Ads, and Instagram Ads), you explicitly authorize JBAP Solutions to process your mobile number for immediate automated outreach. This includes contact initiated by automated technology, pre-recorded messages, text messaging, and advanced digital assistants or AI Voice Agents.

Strict Non-Sharing Policy: JBAP Solutions is fully committed to protecting your mobile privacy. No mobile information, phone numbers, or text messaging originator opt-in data and consent will be shared, sold, rented, or leased to third parties, affiliates, or partners for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

5. Legal Basis for Processing

Our legal frameworks for processing your data are built upon:

Consent: Granted explicitly when you check opt-in boxes or submit forms.
Contractual Necessity: Required to execute service agreements or take pre-contractual steps at your request.
Legitimate Interest: To maintain and improve our ongoing business relationship and system performance.
Legal Obligation: To satisfy statutory tax, accounting, and anti-fraud mandates.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as long as your business relationship with us remains active, or as required to comply with statutory legal, financial, and tax obligations. Once no longer required, data is securely and permanently deleted.

7. International Data Transfers

Because we utilize leading global technology providers (including CRMs, hosting services, and automated calling platforms based in the United States), your data may be transferred outside the European Economic Area (EEA). We ensure all such transfers are protected under approved compliance mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) and data privacy frameworks.

8. Your Privacy Rights

Depending on your jurisdiction (GDPR/US State Laws), you hold the following rights regarding your data:

Access & Portability: Request a copy of the personal data we hold about you.
Rectification: Request the correction of inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request the deletion of your personal information.
Restriction & Objection: Object to or restrict the processing of your data under specific conditions.
SMS Opt-Out: You can revoke your mobile messaging consent at any time by replying "STOP" to any text message received from us.

To exercise any of these rights, please contact us at: 📧 [email protected]

9. Data Security

We implement robust technical and organizational security protocols to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction.

10. Contact Information

For questions regarding this Privacy Policy or our data handling practices, please reach out to us at: 📧 [email protected]